$5 BILLION WASTED BY WORKERS LOOKING FOR LOST INFORMATION

Results of WHITE COLLAR PRODUCTIVITY INDEX (WPI) confirm information management skills affect time management capability of US office workers.
Results of WHITE COLLAR PRODUCTIVITY INDEX (WPI) confirm information management skills affect time management capability of US office workers.

San Diego, January 2, 2007 – Incoming Information is impacting today’s workers as if it were a fire hose spraying full force at them. It is overwhelming to the point where workers are not sure where to put information so that they can find it at a later date when they need this information to do work. According to IBT-USA’s White Collar Productivity Index, office workers are spending about 1.7 hours per week looking for information they have filed but can’t find. When mathematically extended, not being able to find information is costing US organizations over $5 billion dollars per year.

According to Bary Sherman, CEO of IBT-USA, “This $5 billion dollars, which is a conservative figure, is only the cost of direct personal productivity. Not taken into account is the cost of poor customer service, other workers ability to do their job, or stress related health issues.”

“This is more about finding than filing and workers can take several common sense, practical steps to help themselves better manage information and save time. They are:

  • Use the “rules” tool available in most email systems to limit the amount of emails in your “In” box
  • Throw away (delete) all information when it loses its “value” to you whether that be after one day or one year.
  • Multi-subject straight alphabetic filing systems are the “kiss of death” for finding things. Create a filing system that reflects the way you think. Create a system as if you were giving directions to your office to someone who had never been to your city before.
  • Use well named file folders; both paper and electronic; and file new documents in the “front” of the folder. Front to back is how we read and this is the method which supports “finding” information.
  • Create a culture where you work which drastically reduces the number of emails being generated internally.

For helpful tips and proven methods to help improve your finding systems please contact
bary.sherman@pepww.com or 760.731.1400.

The Institute for Business Technology IBT, founded in 1984, is a global training and consulting firm specializing in workplace solutions to improve the productivity and effectiveness of executives, managers, staff and professionals. IBT-USA’s clients include such prominent organizations as AARP, Capital One, Ernst & Young, HP and Toyota.
Source: Bary Sherman
IBT USA, Inc.
760.731.1400
bary.sherman@pepww.com

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