OFFICE WORKERS STILL UNDER INTENSE PRESSURE RESULTS OF LATEST WORKPLACE PRODUCTIVITY INDEX (WPI) STUDY CONFIRM

Today’s white collar workforce is under intense pressure to produce tangible results. Workloads continue to escalate as resources are stretched thinner and thinner, keeping workers in perpetual “performance mode”….
San Diego, September 13, 2006 – Today’s white collar workforce is under intense pressure to produce tangible results. Workloads continue to escalate as resources are stretched thinner and thinner, keeping workers in perpetual “performance mode”. According to the results from IBT-USA’s WhiteCollar Productivity Index (WPI), the first study of its kind providing long-term data on how people actually spend their time at work, there’s good news and bad news. The good news is that this trend hasn’t gotten any worse since last year’s WPI study; the bad news is that it hasn’t gotten any better.

According to Bary Sherman, CEO of IBT-USA, “The WPI study illustrates that corporate America needs to focus on helping people work smarter and more effectively. Leaders have the power to drive improvement in the workplace. Processes are mere enablers. By achieving a better understanding of how people spend their time at work, leaders can establish an environment of support and education which will inspire their teams to make “real world” changes in how they work to regain control over their workload, be it by learning how to manage email, organize information, manage time, reduce interruptions or delegating tasks.”

The WPI study generated serious interest from academia and organizations when it was first made public in 2005, presenting annual statistics collected from over 1,000 employees (administration, staff, middle management and senior executives) in 30 major U.S. companies representing a variety of sectors, including the manufacturing, automotive, finance, biotech, education, insurance, accounting and technology industries.

The core subjects measured by the 2006 WPI study are handling email, handling paper mail, attending meetings, working overtime, delegating responsibility, dealing with interruptions, looking for lost data, managing work backlogs and planning work.

The entire WPI, expressed in hours per week, per person, is as follows:

ISSUE
YEAR 2004
YEAR 2005
% change
Handling Email
8.8 hours
9.0 hours
+ 2%
Handling Paper Mail
1.3 hours
1.1 hours
– 15%
Attending Ineffective Meetings
2.1 hours
1.9 hours
– 15%
Working Overtime
6.4 hours
6.4 hours
0%
Delegating Work
3.5 hours
3.5 hours
0%
Being Interrupted
4.5 hours
4.2 hours
– 7%
Looking for Information
1.7 hours
1.6 hours
– 6%
Working on Backlog
3.0 hours
3.1 hours
+ 3%
Planning Work
2.2 hours
2.1 hours
– 5%

Understanding the implications of the WPI statistics can help organizations zero in on key areas where improvements can be made in terms of time consumption and productivity.

For the background information and commentary on the 2005 WhiteCollar Productivity Index (2005 WPI) results, please contact Bary Sherman at bary.sherman@pepww.com or 760.731.1400.

The Institute for Business Technology

IBT, founded in 1984, is a global consulting firm specializing in workplace solutions that improve the productivity and effectiveness of executives, managers, staff and professionals. IBT-USA’s clients include such prominent organizations as AARP, Agilent Technology, Capital One, Ernst & Young, HP, NCR, Toyota and Trane.

Source: Bary Sherman
IBT USA, Inc.
760.731.1400
bary.sherman@pepww.com

Information: Valérie Gonzalo
514.626.6976
gonzalo@videotron.ca

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