Please enjoy these insightful thoughts on Leadership Delegation: “I worked with a company where the VP of sales made it clear that he would support decisions made in the field. He also made it clear that he expected everyone to act in the best interest of the customer and to be responsible to the needs […]

It’s Receiving not Sending We get pretty wrapped up in writing emails and wanting to make sure that they are complete in every detail. I’m all for this, but think that too often we forget that the one who is most important is not us, the sender, but person or people who receive our email, […]

We’re actually pretty good about keeping our promises to others. Keeping our promises to others is critical to our success because having a reputation for doing what we say we’re going to do, when we say we’re going to do something, is at the core of building rapport and trust. Where we tend to get in […]